FAQ

Still have questions?

If you need further assistance, feel free to contact us at hello@lostamigo.com. We're here to help!

we will get back to you within 20-36 hours!

Common Questions

If you're unsure of your ring size, the best option is to visit a local jeweler who can provide an accurate measurement. Alternatively, you can check our size guide here for tips and methods to find your perfect fit at home!

We make all our rings to order, please allow up to 5 working days for us to cast and polish your piece before dispatch. If you need your piece sooner please reach out we sometimes carry stock of best sellers and can expedite your order - Read more about each piece is made here

Yes, our jewellery is made from 925 silver, and you can wear it in the ocean. Just rinse it in fresh water afterward to keep it looking its best.

To clean your jewellery, gently polish it with a polishing cloth included with your purchase. For deeper cleaning, use the baking soda and tin foil method, or contact us for specific cleaning advice.
If your ring doesn’t fit, we offer one complimentary resizing within 30 days of purchase. Contact us to start the process.
We are based in Jersey Channel Islands - although still part of the UK we are not required to hallmark our pieces - however if you would like your pieces hallmarked please send us a message and we can do so - bear in mind additional wait times will apply to your order
We are currently based in Jersey CI - a 9x4 mile island just between England and France surrounded by sandy beaches and swell

Shipping & Returns

Yes, we offer worldwide shipping, so you can enjoy Lost Amigos jewellery no matter where you are. Shipping rates and delivery times may vary depending on your location.
We offer free shipping on all orders over £100.
Once your order is placed, we immediately begin processing it. If you need to make changes to your order details, contact us as soon as possible, and we’ll do our best to accommodate your request.
If in Stock Orders are typically processed and shipped within 2-3 business days. If your piece is made to order please allow 7-10 days to cast and polish. You will receive an email with tracking information once your order is on its way.

Returns & Exchanges

We accept returns on items in their original packaging within 30 days of delivery.
If you received a Lost Amigos item as a gift and would like to exchange it, contact us with the order number or the giver’s name, and we’ll guide you through the exchange process. The item must be unworn and in its original packaging.
If your ring doesn’t fit, we offer one complimentary resizing within 30 days of purchase. Simply get in touch with us to start the resizing process.